Dec 17, 2011 | | ,
Client's rating: 5 of 5

In 2010 We purchased a washer dryer set from friedman's appliance. Are sale person jason was very informative an listen to are needs. A very nice experience. One month after the one year warranty was up the washer went out. For once we were glad we had purchased an extended warranty. A call was made to Friedman's and we were hooked up with the company that handles that serves.now this is the first of july,It was a week before the service man was out .I found it troubling that he did not do any testing, just pushed a couple of buttons . Managed to get the door unlocked , and said it was all the electronic's. He would have to order them,I asked how long Bo said a week.Now its August, several calls to the warranty company no parts yet.Finely third week of August Bo comes with the parts. two hours to install and Bang nothing . Now its some thing else.We are in to September, new parts same old story, I could go on. Finally the company that handles the warranty decided it could not be fixed.But only after Friedman's store Manger,Mathew, Lit them up.Friedman's Mathew and jason went way beyond the normal service one would expect. Even purchasing the extended warranty for the new washer. Friedman's one great store and service. AAA+++ Thank you Dan