Aug 11, 2012 | | ,
Client's rating: 5 of 5

Here is what I know about Friedman's:  You want to talk to Jay.  

Initially my experience with Friedman's was a no-star experience.  Jay was upset to read my first review on Yelp, and reached out to me (via email) to give Friedman's a second chance.  I was reluctant, but my husband and I did go over there again and talked to Jay directly.  It was a good thing we did. Meeting Jay was nothing like my encounter with the first salesman I met there (who has since left!).

Jay has been incredibly helpful to me over the past several months during our kitchen remodel. He has gone out of his way to answer all of my many questions both in person and via email.  Whenever I drop by he takes his time to give me all the information about a dishwasher, fridge or range.  I think I've put him through the ringer with all my detailed questions, but he's always been warm and friendly, and has gone above and beyond to help me.

To me Jay is the "face" of Friedman's.  He's a great salesman, and an all around good guy.  I always feel that he treats me with respect, honesty and integrity.  What more could you ask for?  I have since happily bought a dishwasher from Jay, and will be purchasing a fridge in the near future.

Talk to Jay.  Tell him Mary sent you.  It'll make him smile, and you'll be smiling, too.